Términos del servicio
Terms of Service
Welcome to CarePoint Direct. By accessing, browsing, or purchasing from our website, you agree to the following Terms of Service. Please read them carefully.
1. Use of Our Site
You agree to use this website for lawful purposes only. We reserve the right to refuse service, cancel orders, or restrict access to the site at our discretion, including in cases of suspected fraud, misuse, or policy violations.
2. Product Information & Clinical Use Disclaimer
We provide product information based on manufacturer‑supplied data. While we strive for accuracy, we do not guarantee that all descriptions, specifications, or images are error‑free.
CarePoint Direct does not provide medical advice. Products sold on this site are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a qualified healthcare professional before using any medical or mobility device.
If you receive a product that differs significantly from its description, please contact us at customersupport@carepointdirect.com.
3. Pricing, Availability & Order Acceptance
All prices, availability, and product details are subject to change without notice. We reserve the right to:
- correct pricing errors
- limit quantities
- cancel orders that cannot be fulfilled
- decline orders that violate supplier restrictions or policy requirements
An order is considered accepted only after it has been processed and shipped.
4. Shipping, Freight & Hazardous Materials
Some items may require:
- freight delivery
- oversized packaging
- ground‑only shipping (hazmat restrictions)
- additional surcharges
These conditions will be noted on the product page when applicable. By placing an order, you acknowledge and accept any associated shipping requirements.
For full details, please review our Shipping Policy.
5. Returns, Refunds & Non‑Returnable Items
Returns are governed by our Return Policy, which includes:
- non‑returnable hygiene items
- non‑returnable medical products once opened
- freight return procedures
- defective or damaged item handling
- manufacturer warranty processes
By purchasing from CarePoint Direct, you agree to the terms outlined in our Return Policy.
6. Special Orders & Sourced Products
At your request, we may source products directly from our suppliers that are not listed on our website.
- Special orders must be prepaid.
- Special orders may be non‑cancelable and non‑returnable.
- Lead times vary by manufacturer and supplier availability.
These conditions will be communicated before payment is collected.
7. Privacy & Data Use
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
8. Limitation of Liability
CarePoint Direct is not liable for:
- injuries resulting from improper use of products
- damages caused by failure to follow manufacturer instructions
- indirect, incidental, or consequential damages
- delays caused by carriers, suppliers, or circumstances beyond our control
Your use of any product purchased from this site is at your own risk.
9. Intellectual Property
All content on this website — including text, images, graphics, logos, and product descriptions — is the property of CarePoint Direct or its suppliers and may not be reproduced without permission.
10. Changes to These Terms
We may update these Terms of Service at any time. Continued use of the site after changes are posted constitutes acceptance of the revised terms.
11. Contact Us
For questions about these Terms, please contact: customersupport@carepointdirect.com