Authorized Dealer Status

At CarePoint Direct, we believe customers deserve confidence in the products they bring into their homes. As an authorized retailer of the brands we carry, we source all items directly from reputable U.S. manufacturers and distributors. This ensures every product we ship is authentic, first‑quality, and handled according to proper storage and safety standards. We are an authorized dealer for the following brands:

  • Homecraft
  • Sammons Preston
  • Rolyan
  • Days
  • Dycem
  • Jamar
  • Metron
  • TheraBand
  • Biofreeze

What “Authorized Retailer” Means

Being an authorized retailer ensures:

  • Authentic Products: Every item comes from trusted U.S. supply partners — never third‑party resellers or unknown sources.
  • Proper Handling & Storage: Products are stored, packed, and shipped according to manufacturer and distributor guidelines.
  • Full Warranty Support: When a product includes a manufacturer warranty, authorized retailer status ensures it remains valid.
  • Reliable Customer Support: If you have questions about a product, we can access accurate information directly from the source.
  • Protection From Counterfeit or Expired Goods: Authorized sourcing eliminates the risks associated with unauthorized sellers or marketplace listings.

Why This Matters

Many home‑care and medical‑related products require proper handling, controlled storage, and verified authenticity. Buying from an authorized retailer helps ensure:

  • the product is safe to use
  • the product is not expired or counterfeit
  • the product meets manufacturer specifications
  • the product is eligible for warranty or replacement support

Your safety and peace of mind are our priority.

How We Source Products

CarePoint Direct works only with established U.S. manufacturers and distributors who supply clinical‑grade, trusted brands used by healthcare professionals, rehabilitation centers, and home‑care providers.

We do not purchase inventory from:

  • third‑party marketplace sellers
  • liquidation channels
  • unauthorized resellers
  • overseas gray‑market suppliers

This ensures consistent quality and reliability across our entire catalog.

Questions? We’re Here to Help.

If you have questions about a specific product or want to confirm authorized status for an item you’re considering, our Customer Support Center is happy to assist.