Política de envío

Shipping Overview

CarePoint Direct ships products from trusted U.S. fulfillment partners to customers in the contiguous United States (lower 48 states). Some items may ship separately depending on availability and warehouse location.

We work with multiple fulfillment centers to ensure fast delivery. Because of this, shipping times and costs may vary by product.

Where We Ship

We currently ship only within the contiguous United States (lower 48 states). We cannot ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or APO/FPO addresses.

 

Shipping Options

CarePoint Direct offers simple, predictable shipping options for customers in the contiguous United States:

  • Standard Shipping — $11.95 Most orders arrive within 3–7 business days.
  • Free Shipping — Orders Over $150 Automatically applied at checkout.

Orders may arrive in multiple packages depending on warehouse location and product availability.

Large or oversized items ship via truck freight (shower chairs, large rehab equipment, some commodes, etc.).

Shipping charges are non‑refundable, including in cases of returns.

 

Processing Time

Orders are processed within 1–2 business days. 

 

Delivery Timeframes

Delivery times vary based on:

  • warehouse location
  • carrier availability
  • destination

Most orders arrive within 3–7 business days. 

 

 

Refused Deliveries

Refused deliveries will incur all shipping charges. Additional fees may apply for oversized or freight shipments.

 

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours with photos of:

  • the item
  • the packaging
  • the shipping label

We’ll help resolve the issue quickly.

*Tracking Information
Once your order ships, you’ll receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.

*Delayed or Lost Shipments
If your order is delayed or lost in transit, contact us at customersupport@carepointdirect.com. We’ll work quickly to resolve the issue.

*Disclaimer
CarePoint Direct is not responsible for delays caused by shipping carriers or other circumstances beyond our control.

FAQs:

Do you offer free shipping?

Shipping is FREE on orders of $150.00 and up.

Do you ship outside the lower 48 states?

Not at this time.

What if my package arrives damaged?

Contact us within 48 hours with photos and we’ll help resolve the issue quickly.