FAQs

We’re here to make your experience smooth, supportive, and stress-free. Below are answers to common questions about our products, orders, and policies. If you don’t see your question here, feel free to contact us—we’re happy to help!

How do I place an order?

Simply browse our catalog, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

What payment methods do you accept?

We accept major credit cards and PayPal. All transactions are secure and encrypted.

Can I modify or cancel my order after placing it?

Please contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to accommodate changes.

How long does shipping take?

Most orders ship within 1–2 business days. Delivery times vary by location, typically 3–7 business days.

Do you offer free shipping?

While we don’t charge a separate shipping fee, shipping costs are factored into our product pricing. This allows us to offer a simple, all-inclusive price with no surprises at checkout.

How do I track my order?

You’ll receive a tracking link via email once your order ships.

What is your return policy?

We accept returns within 30 days of the delivery date for unused items in original packaging. Visit our Refund Policy for details.

How do I start a return?

Contact us via email or our contact form with your order number. We’ll guide you through the process.

Are your products suitable for elderly users or caregivers?

Absolutely. Our catalog is curated with safety, comfort, and ease-of-use in mind—especially for home healthcare needs.

Do you offer compression socks or non-slip socks?

Yes, we offer compression and non-slip socks designed to reduce fall risk and support daily comfort. You can explore them in our Non-Slip and Compression Socks collection.

Are your items covered by insurance or FSA/HSA?

Some products may qualify. Please consult your provider or benefits administrator for eligibility.

Do you offer phone support?

We currently offer support via live chat and email. Our team responds within 24 hours and is happy to assist with any questions.

What are your support hours?

Live chat is available daily from 8AM–5PM ET. You can also reach us anytime via our Contact Page.