Customer Support Center
Chat with a live agent
Live Chat: Monday–Friday, 8 AM–5 PM ET Our preferred way to help you—instant responses during business hours.
Call Us: (804) 476-4059 (Voicemail monitored Monday–Friday) Leave a detailed message and we'll call back within one business day.
We're here to help with dignity, clarity, and care. Our customer service team is committed to making every interaction simple and reassuring.
Our commitments:
- Replies within one business day
- Clear, respectful communication
- Privacy‑focused support for seniors and caregivers
Top questions we often answer:
- How do I track my order? → Visit your account dashboard for real‑time updates.
- What is your return policy? → See our Customer Service Commitments for details.
- Do you ship outside the U.S.? → We ship exclusively within the United States.
Need help outside business hours? Email us anytime at customersupport@carepointdirect.com—we'll respond the next business day.