Insurance Help & Guidance
Insurance Help & Guidance
Navigating insurance for medical supplies can feel confusing. While CarePoint Direct is not an in‑network provider for Medicare or private insurance, we’re happy to help you understand how out‑of‑network reimbursement works and what steps you can take to see if your plan offers any savings.
Our goal is simple: Make the process clearer, calmer, and easier to navigate.
⭐ How It Works
1. Reach Out to Us
If you’d like guidance, you can contact us anytime. We’ll walk you through the basics of how reimbursement typically works and what to expect.
Phone: (804) 476-4059
Email: customersupport@carepointdirect.com
2. We Explain the Steps
Every insurance plan is different. We’ll help you understand:
- how out‑of‑network reimbursement usually works
- what insurers commonly ask for
- where to find your insurer’s claim form
- what documentation you’ll need
This is guidance — not billing — and it’s meant to help you feel confident.
3. You Submit the Claim
After your purchase, we’ll provide a detailed invoice with the information insurers typically require. You’ll submit the claim directly to your insurance provider. If your plan approves it, they’ll reimburse you.
⭐ What We Can Help With
- Understanding the reimbursement process
- Providing a detailed invoice
- Pointing you to your insurer’s claim form
- Answering general questions about how the process works
⭐ What We Cannot Do
- Bill insurance directly
- Submit claims on your behalf
- Verify coverage
- Provide diagnosis codes or medical documentation
- Guarantee reimbursement
We’re here to guide you — not to act as an insurance provider.
⭐ A Supportive Option, Even If You’ve Never Filed a Claim
Most customers never consider out‑of‑network reimbursement until they see this option. Even if you choose not to file a claim, knowing the possibility exists can make the process feel less overwhelming.
If you’d like help understanding your options, we’re here.
Phone: (804) 476-4059
Email: customersupport@carepointdirect.com